Sessions are conducted in blocks of 50 minutes (starting from the appointment time) and can be scheduled via e-mail/text message. You are advised to arrive 5 minutes’ prior appointment time, if you are late for your appointment time, you will be billed in full, though the appointment will end on time.
If you are late for your appointment, you will be billed in full, though the appointment will end on time.
If you need to cancel or reschedule an appointment, please notify Energising Goals at least 24 hours prior to your scheduled time so we may be able to offer your appointment to someone else.
You may text us at +65 91997739 or send us an email at firstname.lastname@example.org to cancel and reschedule appointment. If you fail to do this, you will be charged for the missed session. This is a standard practice within the counselling profession. You hereby agree for the Energising Goals to recover this charge using collection methods we deem appropriate and you will be liable for fees associated for this collection. In the event, you (the Client) being ill or having cold and flu symptoms, Energising Goals reserve the right to refuse to conduct the face-to-face session.
If the cancellation is on the part of Energising Goals in less than 24 hours’ notice the Client will be given a free complimentary session. The cancellation can be done via email or text message.
The fee is payable in cash or cheque at the closure of each sessions. Please note that for Credit Card payments via PayPal payment needs to be made 24 hours in advance to secure the booking, otherwise the session will be cancelled.
Confirmations of payments, in the form of an Invoice will be sent to your email address. The packages for coaching sessions are valid for 3 months from date of order.
The information obtained from you will remain confidential and will not be shared with anyone except under the following conditions:
(1) Perceived risks to commit, affecting yourself or others;
(2) Information indicating the abuse of children;
(3) Valuable information during a medical emergency;
(4) An order from the court to disclose information.
For Skype sessions, while Energising Goals makes every effort to ensure continuity of communication, we cannot guarantee that online communications will not be subject to glitches in technology operations. In the event of technical difficulties, both the Client and the Coach will make every effort to contact each other to re-establish communications. In the event of sustained interruption to online communication the Client is obliged to call the mobile number provided in the email correspondence.